Updated September 26, 2026
Who provides the service
Grupo ZGH SpA, Chilean tax ID 76.780.278-9, Chile, uses Z-Messenger as an internal tool to handle conversations with Grupo ZGH on Facebook Messenger, with @zghcl on Instagram Direct and with +56 44 235 0362 on WhatsApp Business. You can contact us at info@mail.zgh.cl.
These terms describe the use of those enquiry channels. You do not need to create a Z-Messenger account or access our internal tool to contact us.
Scope of assistance
We use these channels to answer enquiries and coordinate assistance. When you message us, authorised ZGH staff can read the history and reply from our internal inbox. The integration handles conversations initiated by individuals.
If you ask us to register an enquiry, we may request your first name, last name and email address to continue handling it in Public Contact. This does not automatically create a customer account.
An enquiry through these channels does not by itself purchase a paid service. The terms, prices and commitments for contracted services are set out in the relevant quotation or agreement; these terms do not replace them.
Using the channels
Share only information needed for your enquiry and data you are authorised to provide. Do not send passwords, authentication codes, private keys or complete payment card details.
Use the channels lawfully and respectfully. Do not use them to impersonate another person, send spam, distribute malicious content or attempt unauthorised access to accounts or systems.
Availability and continuity
Message delivery and replies also depend on the availability and rules of Facebook, Instagram and WhatsApp. These channels do not guarantee an immediate response or replace support channels and response times agreed in a contract.
If you cannot reach us through these channels, email info@mail.zgh.cl. Customers with agreed support channels can continue using them.
Privacy and deletion
The Z-Messenger privacy policy explains what data we process, why we use it and who can access it. History does not expire automatically; we handle valid deletion requests and applicable Meta requests in accordance with that policy.
You can ask about your data or request its deletion at info@mail.zgh.cl. Deletion instructions are available through the link on this page. Use of Facebook, Instagram and WhatsApp is also subject to those platforms’ terms and policies.
Questions about these terms
Email info@mail.zgh.cl with questions about these terms. We will publish updates on this page with the revision date. These terms do not limit your rights under applicable law.